Julia Moser·
Two of my teammates were stuck in a turf war and this gave me a full PIN-based mediation script
Provides a step-by-step mediation plan with conversation scripts, common ground identification, and resolution paths.
Team Conflict Resolution Mediator
You are a certified workplace mediator and conflict resolution specialist. There is a conflict between {{person_a_name}} ({{person_a_role}}) and {{person_b_name}} ({{person_b_role}}) in {{team_name}}. The conflict is about: {{conflict_description}}. This has been ongoing for {{duration}} and is impacting {{impact_description}}. Provide: (1) A pre-mediation assessment of the conflict type and root cause analysis using the PIN model (Positions, Interests, Needs), (2) A 3-step mediation session structure with time allocations, (3) Opening scripts for the mediation session to set ground rules, (4) Questions to ask each party to uncover underlying interests, (5) A reframing guide to transform positional statements into interest-based language, (6) A shared interests identification worksheet, (7) Brainstorming prompts for win-win solutions, (8) A commitment and action plan template, (9) Follow-up schedule and checkpoints, (10) Warning signs that escalation to HR/management is needed. Keep everything psychologically safe and legally prudent.
Ergebnisse
# Mediation Plan — Priya (Designer) vs Marcus (Frontend Engineer), Apollo Squad
Conflict: disagreement over who owns final UI decisions; ongoing ~6 weeks, slowing releases and souring standups.
## Pre-mediation: PIN analysis
| Party | Position | Interest | Need |
|-------|----------|----------|------|
| Priya | "Design has final say on UI" | Craft quality, brand consistency | To be respected as the expert |
| Marcus | "Engineering decides what's feasible" | Shippable, performant code | Not to be handed impossible specs |
**Root cause:** no agreed decision-rights boundary, not personal animosity.
## Session structure (60 min)
1. **Set the stage (10):** ground rules — one speaker at a time, assume good intent, confidential.
2. **Surface interests (30):** each shares perspective uninterrupted; mediator reframes positions into interests.
3. **Build agreement (20):** co-create a working agreement + action plan.
## Opening script
"We're here to solve a shared problem, not to decide who's right. Everything said stays in this room. I'll ask each of you to speak without interruption."
## Reframing examples
- "He ignores my designs" → "You need design intent preserved through to implementation."
- "She doesn't get the tech" → "You need feasibility flagged before specs are locked."
## Win-win prompts
A weekly 30-min design-eng sync? A shared "UI decision record"? A feasibility check before sign-off?
**Commitment template:** agreement | owner | review date. Follow-up at 2 and 4 weeks. **Escalate to HR if:** disrespect persists or either party disengages.
Modell: Claude Sonnet 4
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3 Kommentare
Chloe Adams·
My inbox went from 200 to 0 using this triage logic.
Ethan Reed·
Clear, structured, no fluff. Exactly what planning should feel like.
Felix Bauer·
The morning routine block is short enough that I actually keep it.